Frequently Asked Questions
Everything you need to know about your Naot Footwear experience.
What makes Teva Naot footwear unique?
Our footwear features a unique anatomical cork and latex insole that molds to the shape of your foot, providing unparalleled support, shock absorption, and comfort for long-term wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Israel. For international orders, delivery times range from 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for unworn items in their original packaging. You can return products to any of our physical stores or ship them back to our central warehouse for a full refund.
How do I care for my leather sandals?
We recommend using a high-quality leather conditioner and avoiding direct exposure to water. For the suede footbeds, a specialized suede brush can be used to maintain the texture and cleanliness.
Are your products handmade?
Yes, our shoes are ethically handcrafted at Kibbutz Naot Mordechai in Northern Israel, combining traditional craftsmanship with modern technology.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local Israeli payment methods to ensure a secure and convenient checkout process.